TERMS AND CONDITIONS
Sugarev Com EOOD — Audio Post-Production, Sound Design & Video Production
Effective date: 18 June 2026 Last updated: 18 June 2026
1. About these Terms
These Terms and Conditions (the “Terms”) govern the supply of services by Sugarev Com EOOD(Сугарев Ком ЕООД), a single-member limited liability company incorporated in the Republic of Bulgaria (the “Company”, “we”, “us”, or “our”), and the use of the website at sugarev.com (the “Website”).
By accessing the Website, requesting a quote, placing an order, or otherwise engaging us to perform services, you (the “Client”, “you”) confirm that you have read, understood, and agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “Client” refers to that entity.
Company details
Legal name: Sugarev Com EOOD (Сугарев Ком ЕООД)
Legal form: Single-member limited liability company (ЕООД)
UIC (ЕИК): 208720016
VAT ID: BG208720016 (VAT-registered in Bulgaria)
Registered office: Business Park, 473A, ent. A, unit 1, 1715 Sofia, Bulgaria
Email: [email protected]
Website: sugarev.com
2. Definitions
“Agreement” means these Terms together with any applicable Quote, Statement of Work, order confirmation, or separately signed contract between the parties.
“Client Materials” means any content, files, recordings, footage, scripts, assets, references, brand materials, instructions, or other materials supplied by or on behalf of the Client for use in the Services.
“Deliverables” means the final files, masters, stems, mixes, exports, edits, or other work product created by us specifically for the Client under an Order and delivered to the Client.
“Order” means a confirmed request for Services, whether placed through the Website, by email, or under a Statement of Work or purchase order.
“Quote” means a written estimate or proposal issued by us setting out the scope, fees, and any project-specific terms.
“Services” means the audio, music, video, and related creative and technical services described in Section 4 and in any applicable Quote or Statement of Work.
“SOW” means a Statement of Work, deal memo, project brief, or similar document agreed between the parties describing a specific engagement.
“Third-Party Assets” means licensed sound libraries, sample packs, stock music, plug-in content, fonts, footage, or other third-party materials incorporated into the Deliverables under their own licence terms.
3. Order of precedence
We work with clients of every size, from individual creators to major studios, broadcasters, and agencies. Where the parties enter into a separately negotiated and signed agreement — including a master services agreement, vendor agreement, statement of work, non-disclosure agreement, insertion order, or purchase order (a “Negotiated Agreement”) — that Negotiated Agreement governs the engagement and prevails over these Terms to the extent of any conflict.
In all other cases, and for any matter not addressed in a Negotiated Agreement, these Terms apply. The order of precedence is: (1) the Negotiated Agreement; (2) the applicable SOW or Quote; (3) these Terms.
Nothing in these Terms requires any client to accept terms less favourable than those in a Negotiated Agreement they have signed with us.
4. Services
We provide professional creative and technical services across audio, music, and video, including but not limited to:
Audio post-production - Dialogue editing, cleanup, and conform - Sound design and sound effects creation - Foley recording and editing - ADR coordination and editing - Re-recording mixing in mono, stereo, 5.1, 7.1, and immersive/object-based formats - Audio mastering and loudness compliance for broadcast, cinema, and streaming delivery specifications - Audio restoration, noise reduction, and repair - Format conversion, encoding, and quality control
Music - Original music composition and production - Music editing, arrangement, and supervision support
Video production and post-production - Multicamera editing for events, concerts, and conferences - Picture editing, conform, and assembly - Colour correction and grading - Export, encoding, and delivery to broadcast and streaming specifications
Related services - Consultation, technical direction, and any other services agreed in a Quote or SOW.
The precise scope, format, specifications, and deliverables for each engagement are defined in the applicable Quote or SOW. Services are generally delivered digitally unless otherwise agreed.
5. Quotes, orders, and acceptance
5.1 Quotes are valid for 30 days from the date of issue unless stated otherwise, and are based on the information and scope available at the time of issue.
5.2 An Order is accepted, and a contract formed, only when we issue a written confirmation, countersign a Quote or SOW, or commence work — whichever occurs first. Submitting an order or making a payment does not by itself guarantee acceptance.
5.3 We may decline or discontinue any project, in our reasonable discretion, including where the material is unlawful, infringes third-party rights, is abusive or harmful, is technically incompatible with our workflow, or where we are unable to agree commercially acceptable terms. Where we decline a project before commencing work, any advance payment for that project will be refunded.
6. Client responsibilities and materials
6.1 You agree to provide, in good time, all Client Materials, technical specifications, delivery requirements, and information reasonably necessary for us to perform the Services, together with a nominated point of contact authorised to give approvals and feedback.
6.2 You are responsible for the accuracy, completeness, quality, and legality of Client Materials. We are not responsible for delays, additional costs, or results arising from incomplete, late, defective, or non-compliant Client Materials.
6.3 You will provide feedback, approvals, and responses within the timeframes reasonably required to keep the project on schedule. Project timelines assume timely Client cooperation.
7. Client warranties
By submitting Client Materials and placing an Order, you represent and warrant that:
you own, or are validly licensed or otherwise authorised to use and to have us process, all Client Materials;
the Client Materials, and our agreed use of them to perform the Services, do not and will not infringe any copyright, trademark, performance right, publicity right, privacy right, or other right of any third party, and do not violate any applicable law;
you have obtained all necessary clearances, licences, consents, and releases (including from performers, rights holders, and individuals appearing in or audible within the materials); and
where Client Materials contain personal data, you have a lawful basis to share that data with us and to instruct us to process it as described in Section 21 and our Privacy Policy.
8. Fees, invoicing, and payment
8.1 Fees are set out in the applicable Quote or SOW and are stated in euro (EUR) unless agreed otherwise.
8.2 Payment terms are agreed on a per-project basis, and we are happy to be flexible. Unless your Quote or SOW says otherwise: - invoices are payable within 30 days of the invoice date; - for projects with a total value over EUR 1,000, we may request a deposit of 50% to confirm the booking, with the balance invoiced on delivery (and likewise payable within 30 days).
8.3 We accept payment by the methods made available to you, which may include Stripe, PayPal, and bank transfer to our business account. We do not store payment card details (see Section 8.7).
8.4 Late payment. We will always contact you first about any overdue invoice. For business clients, amounts that remain overdue may accrue statutory late-payment interest under applicable Bulgarian law implementing EU Directive 2011/7/EU, and we may pause work until payment is received. Consistent with Section 14, full ownership of the Deliverables transfers to you once payment is received in full.
8.5 Expenses. Pre-agreed third-party costs incurred on your behalf (for example, specialised licences, voice talent, or external studio time) are billed in addition to fees.
8.6 Taxes. Fees are exclusive of VAT and other applicable taxes, which are added where due. We determine and apply VAT in accordance with EU place-of-supply rules, and the correct treatment is stated on each invoice: - Business clients established in another EU member state who provide a valid VAT identification number are generally invoiced under the reverse-charge mechanism and account for VAT in their own member state. - Consumers in the EU are charged VAT in accordance with the applicable rules (which, for certain electronically supplied services, may be the VAT rate of the consumer’s member state). - Clients established outside the European Union are generally invoiced with the services treated as outside the scope of EU VAT, subject to any taxes due in their own jurisdiction.
Each party remains responsible for its own income, corporate, and similar taxes. Where a client is required by mandatory local law to withhold or deduct tax from a payment, it will tell us in advance so we can agree the appropriate treatment in good faith. Our services are supplied electronically and are not subject to customs or import duties.
8.7 Card payments are handled by our payment processors (Stripe, PayPal). Their processing of your data is governed by their own terms and privacy policies.
9. Project scheduling and delivery
9.1 We are committed to your deadlines. When we accept a delivery date in a Quote or SOW, we treat it as a firm commitment and plan our schedule to meet it — delivering on time is part of the service we promise. To make that possible, agreed timelines assume you provide the necessary Client Materials, approvals, and feedback within the agreed windows. If a deadline is ever genuinely at risk because of outstanding materials, late feedback, a change in scope, or an event beyond our reasonable control (Section 27), we will tell you promptly and agree a revised date. Otherwise, you can rely on us to deliver as agreed.
9.2 Deliverables are made available by secure download link, encrypted file transfer, email, or another agreed method. Risk in a Deliverable passes to you on delivery.
9.3 You are responsible for downloading, checking, and securely storing Deliverables promptly upon delivery. We are not obliged to retain project files or Deliverables after the retention period set out in Section 14.6.
10. Revisions and acceptance
10.1 Each engagement includes the number of revision rounds stated in the Quote or SOW and, where none is stated, two rounds of revisions. Revisions must relate to the originally agreed scope.
10.2 Work that falls outside the originally agreed scope — including new creative directions, additional content, or changes to specifications — is treated as a change request under Section 11 and billed separately.
10.3 Acceptance. You will review each Deliverable promptly. A Deliverable is deemed accepted upon the earlier of (a) your written approval, or (b) 7 business days after delivery without your written notice of a defect relating to the agreed scope. Use of a Deliverable in your production or its public release constitutes acceptance.
11. Change requests and additional work
Any change to the scope, specifications, schedule, or deliverables of an Order must be agreed in writing and may affect the fees and timeline. We will confirm any additional charges before carrying out the additional work. Rescheduling of booked time may be subject to availability and to the cancellation provisions in Section 12.
12. Cancellation, postponement, and refunds
12.1 Cancellation by the Client. If you cancel an Order after it has been accepted, any deposit is non-refundable. If you cancel after work has begun, you remain liable for fees for all work performed up to cancellation and for any booked time and committed third-party costs that we cannot reasonably reallocate.
12.2 Postponement. Postponement of a booked engagement is subject to availability. Significant or repeated postponement may be treated as a cancellation.
12.3 Refunds. Your satisfaction is our priority, and we aim for world-class results on every project. If something isn’t right, our first step is always to make it right — usually through revisions, at no extra cost, until the work meets the brief we agreed. We will also provide a full or partial refund where that is the fair outcome, including where: - you cancel before we have started work (full refund of any deposit); - we are unable to start or complete your project; - a technical or other failure on our side prevents delivery; - we miss an agreed deadline through our own fault and the delay makes the Deliverable unusable for you; or - the delivered work materially fails to meet the agreed brief or specifications and we are unable to put it right through revisions within a reasonable time.
Refunds are not usually given simply because of a change of mind after work meeting the agreed brief has been delivered, or because of subjective preference once the brief has been met — but even then we will talk it through with you and look for a fair solution. Nothing in this Section limits the mandatory consumer rights in Section 23.
13. Chargebacks
If you have a concern about a payment, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without first attempting to resolve the matter with us may result in suspension or refusal of service and recovery action for sums properly due. This does not affect any statutory rights you may have.
14. Intellectual property
14.1 Client Materials. You retain all right, title, and interest in your Client Materials. You grant us a non-exclusive, royalty-free licence to use, copy, modify, and process Client Materials solely to perform the Services for the duration of the engagement.
14.2 Our background IP. We retain all right, title, and interest in our pre-existing and independently developed materials, tools, workflows, production techniques, software, presets, templates, and know-how (“Background IP”). Nothing in these Terms transfers ownership of Background IP. To the extent Background IP is embedded in a Deliverable, we grant you a perpetual, non-exclusive, worldwide licence to use that Background IP solely as part of, and for the intended use of, that Deliverable.
14.3 Deliverables — you own them outright. We do not want to keep any copyright in the work we create for you. On receipt of payment in full, we assign to you, worldwide and for the full term of protection, all right, title, and interest — including all copyright and related rights — in the Deliverables we create for you under the Order. They are yours to use, adapt, reproduce, distribute, broadcast, sell, license, or otherwise exploit however you decide, with no further payment to us and without needing our permission. The only elements we cannot sign over are Third-Party Assets (Section 14.4), which carry their own licences. Ownership transfers to you as soon as the project is paid in full; until then it remains with us.
14.4 Third-Party Assets. Deliverables may incorporate Third-Party Assets (for example, licensed sound libraries, samples, or stock music) that cannot be assigned. These are provided under, and your use of them is subject to, the relevant third-party licence terms. Where a Deliverable requires a synchronisation, master-use, or other content licence (for example, for commercial music), obtaining and paying for that licence is your responsibility unless expressly agreed otherwise in writing.
14.5 Moral rights. To the maximum extent permitted by applicable law, and conditional on payment in full, we agree not to assert moral rights in the Deliverables in a manner that would prevent your intended use of them. This does not affect our right to a customary credit under Section 15 where agreed.
14.6 File retention and your responsibility. As a convenience to you, we keep secure backups of completed projects, Deliverables, and related session files indefinitely, unless you ask us to delete or return them or a Negotiated Agreement requires otherwise — so that, in most cases, we can help if you need a file again in the future. This does not shift to us the responsibility for safeguarding your finished work: once a project is delivered, you are the definitive custodian of your final masters and should keep your own secure copies. We are not liable for the loss of files that you have not retained yourself.
15. Credit
We may request a customary professional credit for our contribution (for example, “Sound Design / Re-recording Mixer: Johan Sugarev” or equivalent) where appropriate to the format and industry practice. Credit is not a condition of delivery, and we will honour reasonable client confidentiality or house-style requirements regarding credits.
16. Portfolio and publicity
16.1 Confidential by default. We treat every project as confidential. We will not display, name, or otherwise reference your project — or any associated footage, audio, names, or information — in our portfolio, showreel, website, or any marketing, unless you have given us your prior written permission.
16.2 We may ask whether you are willing to let us feature completed work (for example, after its public release). We will only do so if you agree, strictly within the limits you set, and you can decline, or withdraw permission for material already shared, at any time by written notice. Any Negotiated Agreement or NDA prevails over this Section.
17. Confidentiality
17.1 Each party (the “Receiving Party”) may receive non-public information of the other (the “Disclosing Party”), including unreleased content, scripts, footage, pre-release audio and visual materials, project details, business and financial information, and any information marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”).
17.2 The Receiving Party will: (a) use Confidential Information solely to perform or receive the Services; (b) protect it using at least reasonable care and the measures described in Section 18; and (c) not disclose it to any third party except to personnel and subcontractors who need it and who are bound by confidentiality obligations at least as protective as these.
17.3 Confidentiality does not apply to information that is or becomes public through no fault of the Receiving Party, was lawfully known before disclosure, is independently developed, or is rightfully obtained from a third party; nor does it prevent disclosure required by law or competent authority, provided that, where lawful, the Receiving Party gives reasonable prior notice.
17.4 These obligations continue for five (5) years after disclosure and, for materials that remain unreleased or are identified as trade secrets, for as long as they remain confidential. On request, the Receiving Party will return or securely destroy Confidential Information, subject to retention required by law or routine backup. Any separately signed NDA prevails over this Section to the extent of any conflict.
18. Content security
18.1 We treat your material as if it were our own and protect it with layered, industry-aligned safeguards, including: encryption of files in transit and at rest; secure, access-controlled file transfer; strict least-privilege access (your project is accessible only to the people who need it to do the work); segregated, controlled storage; secure, regularly maintained backups; and vetted collaborators bound by written confidentiality obligations at least as strict as Section 17.
18.2 We do not share, sell, or expose Client Materials or Deliverables to any third party except as needed to perform the Services and as permitted under these Terms or a Negotiated Agreement. We maintain internal confidentiality, data-handling, and retention practices designed to prevent unauthorised access, disclosure, or leakage of your content.
18.3 For projects with enhanced or specified security requirements — including studio, broadcaster, or content-protection standards (such as MPA/TPN-aligned controls) — we will work with you to meet reasonable requirements under a Negotiated Agreement, and can accommodate measures such as restricted delivery methods, forensic watermarking, and certified deletion on completion.
18.4 While no system anywhere can claim to be entirely immune from risk, we take the security of pre-release and confidential content extremely seriously and design our practices to keep it safe. In the unlikely event of a security incident affecting your material, we will notify you promptly and act quickly to contain and remediate it.
19. Independent contractor
We perform the Services as an independent contractor. Nothing in the Agreement creates any employment, partnership, joint venture, or agency relationship, and neither party may bind the other.
20. Subcontractors
We may engage qualified subcontractors or collaborators to perform parts of the Services, provided they are bound by confidentiality obligations at least as protective as Section 17. We remain responsible for the Services performed on our behalf.
21. Data protection
21.1 Our handling of personal data relating to you and your representatives (for example, contact and billing data) is described in our Privacy Policy at sugarev.com/privacy-policy.
21.2 Where Client Materials contain personal data and we process that data on your behalf and on your instructions to perform the Services, you act as controller and we act as processor. In that case, and where required by law, the parties will enter into a data processing agreement in accordance with Article 28 of the General Data Protection Regulation (GDPR). You are responsible for ensuring a lawful basis and any required notices or consents for the personal data contained in Client Materials. Each party will comply with applicable data protection law.
22. Warranties, disclaimers, and liability
22.1 Our warranty. We warrant that the Services will be performed with reasonable skill and care and in a professional, workmanlike manner consistent with industry standards.
22.2 Disclaimer. Except as expressly stated in these Terms or a Negotiated Agreement, and to the maximum extent permitted by law, the Services and Deliverables are provided without other warranties of any kind, whether express or implied. We do not warrant any particular commercial outcome, audience response, distribution, or award.
22.3 Limitation of liability. To the maximum extent permitted by law: - we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, business, goodwill, data, or anticipated savings, however arising; and - our total aggregate liability arising out of or in connection with the Agreement is limited to the total fees paid by you for the Services giving rise to the claim in the twelve (12) months preceding the event giving rise to liability.
22.4 Exceptions. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not permit to be limited.
23. Consumers
23.1 If you are a consumer (an individual acting for purposes outside your trade, business, or profession), nothing in these Terms affects your mandatory statutory rights under the laws of your country of residence, and those rights prevail over any conflicting provision of these Terms.
23.2 Right of withdrawal. Where the law gives you a right to withdraw from a distance contract (generally within 14 days), the following applies to our bespoke services and digital content: - If you ask us to begin work during the withdrawal period, you expressly request that performance begin before the period ends. You acknowledge that you lose the right of withdrawal once the service has been fully performed, and that for digital content supplied other than on a tangible medium the right is lost once supply has begun with your prior express consent and acknowledgement. - If you withdraw after work has begun but before it is fully performed, you will pay a proportionate amount for the work provided up to that point.
23.3 To exercise any right of withdrawal, contact us at [email protected] before the deadline. We will confirm the applicable process.
24. Indemnification
24.1 You will indemnify and hold us harmless from and against any third-party claims, losses, damages, and reasonable costs (including legal fees) arising from: (a) the Client Materials; (b) your breach of the warranties in Section 7; (c) your use, distribution, or exploitation of the Deliverables; or (d) your breach of these Terms or applicable law.
24.2 We will indemnify you against direct third-party claims to the extent they arise from our Background IP, as incorporated by us into the Deliverables, infringing the intellectual property rights of a third party, provided you notify us promptly, allow us to control the defence and settlement, and reasonably cooperate. This indemnity does not apply to claims arising from Client Materials, Third-Party Assets, modifications not made by us, or use outside the intended purpose. This Section states our entire liability for intellectual property infringement and is subject to Section 22.3.
25. Insurance
Where required under a Negotiated Agreement, we will maintain appropriate insurance consistent with the nature and scale of the engagement and will provide reasonable evidence of cover on request.
26. Term and termination
26.1 The Agreement applies from acceptance of the Order until the Services are completed and paid for, or until terminated as set out below.
26.2 Either party may terminate an engagement on written notice if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent or unable to pay its debts.
26.3 On termination, you will pay for all Services performed and committed costs incurred up to termination. Sections that by their nature should survive (including Sections 12–18, 21, 22, 24, and 27–30) survive termination.
27. Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, acts of government, strikes, power or network failures, hardware failure, technical outages, or failures of payment processors or other third-party services. The affected obligations are suspended for the duration of the event.
28. Assignment
You may not assign or transfer the Agreement without our prior written consent, except to an affiliate or to a successor of your business. We may assign or transfer the Agreement to a successor of our business or as part of a reorganisation, subject to no diminution of your rights.
29. Notices
Notices under the Agreement must be in writing. Email to [email protected] (for us) and to the email address you have provided (for you) is sufficient, except for notices of legal claims, which should also be sent to our registered office.
30. Governing law and jurisdiction
30.1 The Agreement and any dispute arising out of or in connection with it are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-laws rules.
30.2 The competent courts of the city of Sofia, Bulgaria, have exclusive jurisdiction, except that, if you are a consumer, you retain the benefit of any mandatory protections and the jurisdiction of the courts available to you under the law of your country of residence.
31. General
Entire agreement. The Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes prior discussions, subject to Section 3.
Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is modified to the minimum extent necessary to make it valid.
Waiver. A failure to enforce any provision is not a waiver of it.
No third-party rights. The Agreement does not create rights for any third party.
Headings. Headings are for convenience only and do not affect interpretation.
Electronic acceptance. Acceptance of these Terms and of Orders may be given electronically, which the parties agree is binding.
Language. These Terms are issued in English, which is the governing language. Any translation is provided for convenience only.
32. Changes to these Terms
We may update these Terms from time to time. The version in force at the time your Order is accepted applies to that Order. Material changes take effect when posted on the Website with an updated “Last updated” date, and your continued use of the Website or placing of new Orders constitutes acceptance of the updated Terms.
33. Legal notice (Imprint)
Sugarev Com EOOD (Сугарев Ком ЕООД) — single-member limited liability company UIC (ЕИК): 208720016 · VAT ID: BG208720016 Registered office: Business Park, 473A, ent. A, unit 1, 1715 Sofia, Bulgaria Email: [email protected] · Website: sugarev.com Business activity: audio post-production, sound design, music, and video production services.
These Terms are provided in good faith as a clear statement of how we work. If anything is unclear, please contact us at [email protected] before placing an Order.